Task 3 as in the scenario........
'As with any new system, the Urban Mobile
network will need to be tested to ensure that it works correctly.
It would be
very helpful for the staff to have a handy guide to learn how simple faults can
be identified and corrected e.g. the tablet computers will not connect to the
wireless network, the office computer cannot connect to the internet or the
printer is not connected to the office computer.
Evidence that you
need to produce for this task is:
·
a troubleshooting guide for the proposed Urban
Mobile network.
You should demonstrate your ability to draw upon relevant skills/knowledge/understanding
from other units you have studied. ' By this I think they mean producing a professional, clear guide using appropriate software, plus the
You need to choose an appropriate application to produce a trouble-shooting guide for the staff working in the store. Assume they are not computer experts - you will need to target your language, explanation and screenshots accordingly.
Examples of problems encountered could be:
- tablets not connecting to the WiFi
- office desktop not connecting to the internet
- office desktop or EPoS not connecting to the printer
- EPoS not connecting to the WiFi
- printer not connecting to WiFi
- printer not printing
- tablets freezing
- not able to hear sounds through headphones
- anything else you can think of!
You may need to use a smartphone or tablet at home for screenshots showing how to find WiFi and connect and either upload the screenshots to Google Drive or email them to yourself to put them into your trouble-shooting guide in the lesson. Check out the internet first, though, as there maybe other trouble-shooting guides available with screenshots you can use which maybe easier
Don't forget to spell-check before handing your work in, please!
